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Refund Policy

Last updated: October/2024

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At Mentio, customer satisfaction is our top priority. We strive to provide high-quality services that meet your expectations. However, if you're not completely satisfied with our services, we offer a straightforward Refund Policy to address your concerns.

1. Eligibility for Refunds

  • Time Frame: Refund requests must be made within 7 days of the original purchase date.

  • Applicable Services: This policy applies to all subscription plans and one-time purchases made through our website.

  • Conditions:

    • The service must not have been fully utilized or consumed.

    • You must provide a valid reason for the refund request to help us improve our services.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Support: Send an email to our customer support team at support@getmentio.com with the subject line "Refund Request."

  2. Provide Details: Include your name, account information, purchase date, and a brief explanation of the reason for your refund request.

  3. Submit Documentation: If applicable, provide any supporting documents or evidence that may assist us in processing your request.

3. Processing Refunds

  • Review Period: Once we receive your refund request, our team will review it within 5 business days.

  • Notification: You will be notified via email about the approval or rejection of your refund.

  • Refund Method: Approved refunds will be processed back to the original method of payment used during the purchase.

  • Processing Time: Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider.

4. Partial Refunds

In certain situations, only partial refunds may be granted:

  • If you have used a significant portion of the service.

  • If the service was purchased at a discounted rate or during a promotional period.

5. Non-Refundable Items

The following are not eligible for refunds:

  • Services that have been fully delivered or consumed.

  • Custom services or special orders tailored to your specific needs.

  • Any fees paid to third parties as part of the service delivery.

6. Exceptions

We reserve the right to deny refund requests if we believe:

  • There is evidence of fraud or misuse of our services.

  • You have violated our Terms and Conditions or other policies.

7. Changes to the Refund Policy

Mentio reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our refund practices.

8. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us:

  • Email: support@getmentio.com

  • Mail: Vaso Ventures Ltd. AA HOUSE 212, 27 OLD GLOUCESTER STREET UNITED KINGDOM, LONDON, WC1N 3AX​

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